Seven AI

Seven AI

AI Solutions Engineer

Boston, MA · Senior

Sponsorship not specifiedDetected 58 days ago
CybersecuritySOC OperationsAccount ManagementCustomer SuccessCommunication

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This is a highly strategic, highly technical, cross-functional role for someone who combines strong customer instincts with technical implementation depth and operational execution.

Responsibilities

  • Own the end-to-end customer lifecycle post-sale, including onboarding, adoption, value realization, and expansion readiness.
  • Build and drive success plans, stakeholder maps, program milestones, and cross-functional workstreams.
  • Lead onboarding execution, workflow alignment, and operational enablement activities.
  • Maintain hands-on ownership of customer environments, including platform configuration, Skills and workflow creation, and ongoing tuning and optimization.
  • As one of the early members of our CX organization, you will play a key part in shaping how we deliver a three-star Michelin experience at scale, influence product direction through customer insight, and build the operational foundation for AI-enabled customer outcomes.
  • You will partner closely with Product, Engineering, and Sales to lead onboarding, adoption, value realization, and expansion readiness across customer accounts.
  • You'll drive technical enablement, workflow alignment, stakeholder alignment, and strategic guidance while serving as an accountable owner for the post-sale customer lifecycle.

Requirements

  • 5+ years of experience in Technical Account Management, Consulting, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
  • Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.
  • Ability to translate technical concepts into clear business value for both practitioner and executive audiences.
  • Proven track record of driving onboarding, adoption, change management, and measurable customer outcomes.

Nice to have

  • Experience with AI, automation, and security operations platforms preferred.
  • Experience in startup or high-growth environments preferred.

Benefits

  • Proactively monitor customer health and platform performance, identify degradations or areas of concern.
  • Manage customer health, risks, blockers, and escalations through strong cross-functional coordination.
  • Serve as the first line of defense for customer questions and escalations, providing initial technical guidance, customer education, and enablement.

Company info

  • You'll help customers deploy, operationalize, and scale 7AI across critical security workflows while driving measurable business outcomes and long-term adoption.
  • Drive adoption by helping customers mature workflows and expand usage over time.
  • 7AI is seeking an AI Solutions Engineer to join our growing team as the primary business and technical partner for our customers.
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This listing is sourced directly from Seven AI's careers page and normalized into a canonical job model.