South Shore Health

PATIENT ACCESS COORDINATOR

Hingham, MA · Full-time

Sponsorship not specified$20k-$27kDetected 6 days ago

Customer SupportEHR/EMRPatient CareLeadershipCommunicationProblem SolvingCritical Thinking

About the role

If you are an existing employee of South Shore Health then please apply through the internal career site.
Can function with ease in all areas of Patient Access Department. a.
Meets department standard of 98% accuracy rate rate when identifying, scheduling, and registering patients. b.

Collaborates with Patient Flow Facilitators and Nursing Leadership to prioritize appropriate location of care.
Monitors bed occupancy within the hospital and maintains appropriate bed numbers based on nursing staff.
Acts as a point of contact for attending physicians on all Pedi, Elective Pre-operative and Chemotheraphy patients needing admission to the hospital and collaborates placement with appropriate nursing units.
Coordinates and collaborates with Patient Flow Facilitator, ACC, Case Managers and ED Nursing Leadership to monitor patient flow barriers,patients level of care and accuity, inorder for patient to be placed on appropriate nursing unit.
Assembles necessary paperwork to include federal and state regulated documents.
Supports patient arrival for care ensuring patient are identified, registered, and regulatory needs are met and maintained.
e. and support patient flow during system downtimes that require using manual processes.
Manage Death Process
This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs.
This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered,and scheduled for their care needs.

Demonstrates independence, proficiency, and accuracy with all scheduling and registration processes ensuring all regulatory and compliance requirements are maintained.
Has knowledge of patient precautions and infections before a patient can be placed on a nursing unit.

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care.
Monitors and manages workflow as directed in the health system's EHR.
Upon notification of death, places call to State Medical Examiner for Emergency Department deaths.
Chart review of all deaths for match of date and time of death and medical legal status Under M.G.L. C 38, 3.

This listing is sourced directly from South Shore Health's careers page and normalized into a canonical job model.