Highspot

Highspot

Sr. Technical Account Manager - Remote

Canada · Senior

Sponsorship not specified$129k-$201kDetected 27 days ago
RESTSparkCRMSalesProcess ImprovementCustomer SuccessCommunicationProblem Solving

About the role

  • As a Technical Account Manager, you'll be a driving force behind our mid-to-upper-market customers' success.
  • You'll serve as the bridge between our platform and the customers who rely on it - delivering hands-on technical guidance, helping teams adopt AI-powered capabilities, and translating platform data into actionable business insights.
  • Travel Expectations Expect approximately 15% travel for on-site customer engagements.

Responsibilities

  • Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
  • Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
  • Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Requirements

  • Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations.

Compensation

  • $129,000 - $201,000 CAD.
  • The above represents total expected compensation for this role.
  • Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
  • Did you read the requirements as a checklist and not tick every box?
  • Don't rule yourself out!
  • If this role resonates with you, hit the 'apply' button."

Benefits

  • Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
  • Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning).

Company info

  • Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.

Equal opportunity

  • Equal Opportunity Statement We are an
  • equal opportunity employer and value diversity at our company.

Visa & Work Authorization

  • riminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, ma
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