Terex
Customer Success Specialist
USA, TX, Austin
Sponsorship not specifiedDetected 15 days ago
AccessibilityHubSpotSalesforceCRMSalesAccount ManagementOnboardingCustomer SuccessLeadershipCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- Serve as the primary point of contact for assigned customers, fostering long-term relationships
- Guide customers through onboarding and implementation processes to ensure successful adoption
- Monitor customer usage and engagement, identifying opportunities to improve satisfaction and retention
Responsibilities
- Customer and Product Support
- Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.
- Performs root-cause analysis and implements viable, permanent solutions to problems.
- Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.
- We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.
- Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.
Requirements
- Travel up to 25% may be required.
- 2+ years of experience in customer success, account management, or a customer-facing role
Nice to have
- Bachelor's degree in business, communications, or a related field preferred
- Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools preferred
Skills
- Strong interpersonal and communication skills, both written and verbal
- Strong organizational and time management skills
Benefits
- The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Company info
- Environmental Solutions Group
- Reports to: Vice President, Customer Success
- The Customer Success Specialist is responsible for building and maintaining strong relationships with customers to ensure they achieve their desired outcomes while using the company's products or services.
- This role focuses on customer onboarding, adoption, retention, and satisfaction by serving as a trusted advisor and primary point of contact.
- Proactively address customer concerns and resolve issues in a timely and professional manner
- Collaborate with sales, product, and support teams to advocate for customer needs and drive continuous improvement
- Conduct regular check-ins, business reviews, and product training sessions with customers
- Track key performance indicators (KPIs) related to customer health and success
- Identify opportunities for account growth, including renewals and upselling, and partner with the sales team as needed
Equal opportunity
- Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.
Visa & Work Authorization
- Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship
This listing is sourced directly from Terex's careers page and normalized into a canonical job model.