Hy-Vee
Service Manager
Kansas City #1, N St · Contract
Sponsorship not specifiedDetected 11 days ago
Customer Support
About the role
- Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met.
- Working Conditions: This position is exposed to dust, noise, and temperature extremes.
- There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents.
Responsibilities
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Performs as a leader and role model and maintains positive employee relations.
- Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
Requirements
- Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
- Night & Weekend Shifts Required -
Nice to have
- High School or equivalent experience.
- Two years or more of similar or related work experience preferred.
Skills
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Compensation
- Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.
Benefits
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Company info
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
- Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
- Ensures proper customer service throughout the store and addresses specific customer issues.
- Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
- Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
- Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
This listing is sourced directly from Hy-Vee's careers page and normalized into a canonical job model.