Blackbird Labs INC

Blackbird Labs INC

Loyalty Ops Associate

New York · Full-time

Sponsorship not specified$110k-$130kDetected 5 days ago
LogisticsCommunication

About the role

  • Our Blackbird Club members are the most devoted diners in the city.
  • This role exists to make sure their experience is exactly what it should be.
  • When something isn't working, you find out first.

Responsibilities

  • As we build our Loyalty partnerships ecosystem, you'll lead onboarding and ongoing management of our partnerships.
  • You'll own the full logistics cycle: ticketing setup, guest communications, venue coordination, and on-the-ground execution.

Requirements

  • 4-6 years in operations, events, partnerships, or loyalty - ideally within hospitality, media, or consumer lifestyle brands
  • Experience with ticketing platforms and event logistics tools

Compensation

  • Depending on your work location and experience, the target annual salary for this position can range from $110,000-130,000 USD.
  • This range does not include the equity component of the overall compensation package.
  • Disclosure in accordance with New York City's Pay Transparency Law.

Benefits

  • You'll manage the operational day-to-day - coordinating activations, tracking deliverables, and serving as the working point of contact between both teams for Club benefits.
  • Notice & Benefits

Company info

  • Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world's best restaurants and their customers.
  • Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine.
  • Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
  • At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
  • We have passion for our product - committed to our mission and instinctively think like and go the extra mile for our customers.
  • We are elite performers - striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit.
  • We make others better - taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth.
  • We hold one another accountable to living out our talent principles as we march together to achieving our mission.
  • In addition, you'll lead ticketing operations for all Blackbird Events to ensure our best customers always have priority access and all users enjoy a seamless, brand accretive experience.

Equal opportunity

  • Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.
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