euna
Implementation Manager - ECP, Grants
Atlanta, Georgia
Sponsorship not specifiedDetected 20 days ago
AccessibilityAccount ManagementBudgetingProcurementERPHRISCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationAdaptability
About the role
- The Implementation Manager / Senior Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants.
- This individual brings deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done - for both our clients and our team.
- This role is the product expert in the room.
Responsibilities
- Core responsibilities apply across both levels. Senior-level candidates lead more complex engagements and take on greater internal ownership.
- Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.
- Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.
- Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.
- develop and maintain comprehensive configuration documentation.
- Conduct UAT, document issues, create support tickets, and monitor resolution to closure.
- Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact.
Requirements
- BA/BS degree or equivalent work experience.
- 4+ years of Customer Success, implementation, or account management experience (Implementation Manager)
- 8+ years (Senior Implementation Manager).
- Experience with SaaS platforms required.
- Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency.
- Ability to work independently while remaining a reliable, collaborative member of a broader team.
- Working knowledge of grants management - including grant types, funding compliance requirements, and reporting obligations.
- comfort configuring software, understanding data relationships, and navigating system architecture concepts.
- You can operate independently across a portfolio, take on a leadership role within the team, and you have already started embedding AI into how you work.
Nice to have
- Direct experience working in or with state, county, or municipal government in a grants capacity.
- Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar).
- Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems.
- Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.
- Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.
- What Level Are You:
- Here is how to think about it:
- Implementation Manager - You have a solid implementation or customer success foundation and grants exposure.
Skills
- lead this function.
- Perform other job-related duties as assigned.
Benefits
- 🧘♀️ Wellness days What's better than a long weekend?
- 🕰 Flexible work day We understand that what a workday looks like differs by employee and the role requirements.
- 💰 Benefits Ask us for a copy of our health and dental benefits!
Company info
- We are hiring for one role across two levels.
- ECP is at an exciting point in its growth - the foundation is solid, the mission is clear, and we are focused on scaling what is working.
- 🙌 Community Engagement Committee At Euna, we know how important it is to give back.
This listing is sourced directly from euna's careers page and normalized into a canonical job model.