LG Electronics

Sr Field Technical Specialist

California · Senior · Contract

Sponsorship not specified$95k-$127kDetected 5 days ago

Customer SupportResearchLeadershipCommunication

About the role

The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives.
Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management.
This role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates.

Manage all aftermarket support activities within assigned region.
Interface with building owners, general contractors, and service champions on technical matters.
Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
Support aftermarket rework projects as needed.

Demonstrated proficiency in LG product line technical knowledge.
Proficiency in documentation creation and dispersion.
Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify.
Ability to write reports and business correspondence.
Perform critical software and hardware service updates to equipment in inventory or in the field as required.
Minimum 15-20 years' experience in the HVAC field or in a technical support role.
Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
Capable of managing regions and assigned service champions.
Proven experience setting goals and executing service support strategies.
Able to travel up to 75%.
Excellent communication skills and interpersonal skills to interact effectively with diverse client group.
Ability to troubleshoot in depth service issues via phone and onsite.
Well-developed planning, organization, analytical, and decision-making skills.
Proficient computer skills using all Microsoft Suite Programs.

Network with regional sales staff fostering technical relationships within respective coverage regions.

Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.

This listing is sourced directly from LG Electronics's careers page and normalized into a canonical job model.