LG Electronics
Sr Field Technical Specialist
Farmers Branch, TX · Senior · Contract
Sponsorship not specified$85k-$105kDetected 1 day ago
Customer SupportResearchLeadershipCommunication
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives.
- Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management.
- This role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates.
Responsibilities
- Manage all aftermarket support activities within assigned region.
- Interface with building owners, general contractors, and service champions on technical matters.
- Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
- Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
- Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
- Support aftermarket rework projects as needed.
Requirements
- Demonstrated proficiency in LG product line technical knowledge.
- Proficiency in documentation creation and dispersion.
- Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify.
- Ability to write reports and business correspondence.
- Perform critical software and hardware service updates to equipment in inventory or in the field as required.
- Minimum 15-20 years' experience in the HVAC field or in a technical support role.
- Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
- Capable of managing regions and assigned service champions.
- Proven experience setting goals and executing service support strategies.
- Able to travel up to 75%.
- Excellent communication skills and interpersonal skills to interact effectively with diverse client group.
- Ability to troubleshoot in depth service issues via phone and onsite.
- Well-developed planning, organization, analytical, and decision-making skills.
- Proficient computer skills using all Microsoft Suite Programs.
Nice to have
- HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.
Compensation
- $85,000 - $105,000 USD
Benefits
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Access to confidential mental health resources to help you and your loved ones improve your quality of life.
- Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
- Eligible for the relevant benefit programs offered through our partner agencies.
- Network with regional sales staff fostering technical relationships within respective coverage regions.
Company info
- At LG, we believe in the power of collective wisdom through an inclusive work environment.
- Join us and become a part of a company that is shaping the future of technology.
- At LG, we strive to make Life Good for Everyone.
- Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
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This listing is sourced directly from LG Electronics's careers page and normalized into a canonical job model.