Observe.AI

Sr. AI Interaction Designer

Remote-US · Senior · Full-time

Sponsorship not specified$95k-$113kDetected 50 days ago

Project ManagementLeadershipCollaborationAdaptability

About the role

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes.
This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
This is a role for a strategic architect who thrives at the forefront of the Conversation Intelligence revolution, transforming raw audio into sophisticated, actionable business intelligence.

Responsibilities

Lead Interaction Architecture: Architect advanced vertical-specific enrichments and automated scoring processes across Voice, Chat, Email, and AI Agents to drive measurable ROI.
Sophisticated Logic Design: Balance "rigid" logic for compliance with "nuanced" logic for sentiment and soft skills when designing automated QA for large enterprises.
Pre-Sales Partnership: Support pre-sales engagements by partnering with Sales Engineers during customer discovery, demos, and evaluations to translate complex requirements into buildable AI configurations.
Strategic ROI Correlation: Build interaction models that directly prove high-dollar ROI stories by correlating interaction data to Revenue, Retention, and Registration.
Cross-Functional Collaboration: Partner with Deployment Managers, Sales, Product, and Engineering teams to support deal cycles and ensure customer success.
Innovation & Thought Leadership: Provide thought leadership to optimize speech and text analytic configurations as the industry and AI capabilities evolve.
Technical Project Leadership: Strong project management skills to manage stakeholder expectations and communicate priorities, status, and progress across complex deal cycles.
Autonomy & Adaptability: The ability to work independently and as a team player in a fast-paced, technology-driven environment to drive complex projects to completion.
Architect advanced vertical-specific enrichments and automated scoring processes across Voice, Chat, Email, and AI Agents to drive measurable ROI.
Support pre-sales engagements by partnering with Sales Engineers during customer discovery, demos, and evaluations to translate complex requirements into buildable AI configurations.

Requirements

4+ years of experience in Conversation Intelligence or Speech Analytics, specifically identifying key points of interest within multi-channel contact center interactions.
Proficiency in translating unique customer business logic into sophisticated "points of interest" and automated scoring models for automated quality assurance.
A demonstrated ability to correlate interaction data to tangible business outcomes like Revenue, Retention, and Compliance.
Advanced Logic Construction: Proficiency in translating unique customer business logic into sophisticated "points of interest" and automated scoring models for automated quality assurance.

Skills

Balance "rigid" logic for compliance with "nuanced" logic for sentiment and soft skills when designing automated QA for large enterprises.

Compensation

The base salary compensation range targeted for this full-time position is $95,000 - $113,000 per annum.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options).
This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Company info

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
AI Interaction Designer, you are a lead "Builder" for our mission to bridge technical capability and business strategy.
You will lead the design of intelligent interaction models for our most complex global enterprises, architecting the high-fidelity logic that allows these organizations to automate QA and measure ROI at scale.
This role will report to the Director, AI Solutions & Delivery.
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.
The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
What You'll Be Doing
End-to-End POC Ownership: Own and execute POC/POV engagements, including requirements gathering, configuration, validation, and outcome presentation to prove technical viability for pilot customers.

Equal opportunity

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

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This listing is sourced directly from Observe.AI's careers page and normalized into a canonical job model.