Inizio Engage
Remote Healthcare Communicator
United States - Remote
Sponsorship not specifiedDetected 14 days ago
ComplianceSalesforceOutbound SalesHIPAACommunicationOrganizational SkillsMicrosoft Office
About the role
- Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.
- Representing clients on a variety of projects via inbound/outbound telecommunication.
- This is your opportunity to join Inizio Engage and represent a top biotechnology comp any!
Responsibilities
- Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
Requirements
- Accurately collect information required by individual programs and correctly capture in specific program databases.
- Bachelor's degree or equivalent work-related experience.
- Experience with Five 9, Salesforce, Verint and Microsoft Office a plus
- REMS experience a plus but no required
- Inbound Call Center experience required.
- Some Saturdays required with a day off during the week to accommodate needs of the business.
Compensation
- Competitive compensation
Benefits
- Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
- https://inizio.health/
Company info
- We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
Equal opportunity
- equal opportunity employer.
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