Tipalti

Principal Customer Success Manager

Vancouver, British Columbia, Canada · Principal

Sponsorship not specified$135k-$150kDetected 4 days ago

SalesforceAccount ManagementTaxProcurementRecruitingCustomer SuccessZendeskCommunicationPublic SpeakingOrganizational SkillsAccounts Payable

About the role

You will be accountable for the overall health of your portfolio, spanning customer experience, engagement, product adoption, retention, and expansion, across some of our highest profile, top tier accounts.
Tipaltians are passionate about the work they do, and keen to get the job done.
Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process.

Building and executing strategic account plans in partnership with your account team, including your Strategic Account Manager and CXM, with regular updates shared to executive leadership.
Identifying and qualifying expansion opportunities across your portfolio, partnering with your SAM to drive upsell and cross-sell growth.
Developing trusted relationships with senior stakeholders throughout the customer journey, from post-implementation adoption through feature rollouts, integrations, and long-term growth.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections.
We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
As Principal Customer Success Manager, you will own the success of Tipalti's largest and most strategic customers, ensuring they achieve meaningful outcomes with our products and services.
Serving as the primary point of contact for these accounts, you will build strong, lasting relationships that turn customers into passionate Tipalti advocates.
You will identify opportunities to elevate the customer experience and drive revenue growth.

10+ years of enterprise account ownership experience in Customer Success or a related strategic account management role, ideally in SaaS or Fintech.

Ability to build compelling, value-driven executive presentations.
Highly organized with excellent written and verbal communication skills.
Experience with Gainsight, Salesforce, Zendesk, and PowerBI reporting is a plus.
Bachelor's degree (nice to have)
Our benefits package includes:
Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
Competitive salary and stock options
Matching RRSP
Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
Maternity, Paternity and Fertility Treatment benefits
15 days of PTO
Subsidized lunch on office days

$135,000 - $150,000 CAD annually.
$155,250 - $172,500 CAD annually (includes base salary plus target bonus/commission).
The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions.
Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors.
We are committed to equitable compensation practices in compliance with applicable employment laws.
Bonus: Target bonus is 15% of base salary.

Our mission is to elevate how finance teams operate in the global economy.
We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency.
We are the AI-powered platform that automates finance.
Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter.
We work hard for our 99% customer retention rate which is built on trust, reliability and innovation.
Tipalti means we handled it" - a mission to which we are constantly committed.
Accommodations
Tipalti champions inclusive teams, in which every voice counts.
We are committed to recruiting diverse candidates with varied personal experiences and abilities.
As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate.
Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.
We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process.

Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territori

This listing is sourced directly from Tipalti's careers page and normalized into a canonical job model.