Specialized
Service Technician - NorCal Bike Sport - Santa Rosa, CA
United States, CA, Santa Rosa (Norcal Bike Sport)
Sponsorship not specifiedDetected 21 days ago
Communication
About the role
- A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences.
- A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.
- Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace.
Responsibilities
- We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
- Reach out - we're here to help you build your career at Specialized.
- Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
Requirements
- Proficiency in Lightspeed point of sale systems and store operational websites
- Excellent communication with the ability to effectively interact with riders and team members
- Must be able to work as business dictates which includes weekends
- Ability to stand for extensive time periods
Nice to have
- Bike shop / Bike mechanic experience preferred
Skills
- Able to lift at least 50 lbs. or more and use proper lifting skills
Benefits
- Competitive health care (Medical PPO or HDHP)*
- Health Savings Account (HSA)
Company info
- Assists customers in an enthusiastic and courteous manner; provides "wow" customer service.
- Advises and assists customers with their product/service selection without bias.
- Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
- Company sponsored life insurance
- In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention.
- Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team.
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This listing is sourced directly from Specialized's careers page and normalized into a canonical job model.