Ameren
Customer Service Rep 1 & 2 year (Decatur)
Decatur, IL · Full-time
Sponsorship not specifiedDetected 4 days ago
Customer Support
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- About Ameren Illinois Ameren Illinois provides electric transmission and distribution service and natural gas distribution service.
- Our service area covers more than 1,200 communities and 43,700 square miles.
- For more information, visit AmerenIllinois.com or find us on Twitter @AmerenIllinois.
Responsibilities
- We deliver safe, reliable energy to more than 1,200 communities.
- Candidates, who under direct but not constant supervision will perform customer service work in a telephone contact center environment.
- Respond promptly to emergency situations and document pertinent information.
Requirements
- Excellent math and computer skills are required.
- The Customer Service Rep 1 & 2 Year must be able to do the following:
- A High School diploma or equivalent is required; a Bachelor's or Associate's is degree preferred.
- a Bachelor's or Associate's is degree preferred. Excellent math and computer skills are required. Having customer service experience in banking, telephone, collections, insurance or other related areas preferred. Previous call center experience is strongly preferred.
- As a condition of acceptance on this job, candidates who are otherwise qualified will be required to take and be recommended on medical testing/drug screening and the Edison Electric Institute Customer Service Representative (CSR) aptitude tests.
- This position is covered by the IBEW bargaining agreement
- The Contact Center operates 24/7/365 with a wide range of work shifts. This position includes performance DOT-covered safety sensitive functions.
- Join our team as we strive to achieve our vision - "Leading the Way to a Sustainable Energy Future".
- Hourly Pay:
- Grade Step BB 056 Step 1 of 2 - 22.05 USD
- Grade Step BB 056 Step 2 of 2 (Top Step) - 26.10 USD
- Position is eligible for annual incentive payments based on company performance and subject to sole management discretion. Visit our Benefits & Perks Page for more information on benefits provided to regular full-time employees.
- If end date is listed, the posting will come down at 12:00 am on that date:
Nice to have
- A High School diploma or equivalent is required
- a Bachelor's or Associate's is degree preferred.
- Having customer service experience in banking, telephone, collections, insurance or other related areas preferred.
- Previous call center experience is strongly preferred.
Compensation
- Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in central and southern Illinois.
- Ameren Illinois delivers energy to 1.2 million electric and 812,000 natural gas customers in Illinois, and our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner.
- Our service area covers more than 1,200 communities and 43,700 square miles.
Benefits
- Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc.
Company info
- Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
This listing is sourced directly from Ameren's careers page and normalized into a canonical job model.