Hawk-Eye Innovations
Hardware Operations Engineer – Baseball
Atlanta, GA
Sponsorship not specifiedDetected 2 days ago
Incident ResponseProject ManagementSystems EngineeringPower ElectronicsCommunicationCollaborationProblem Solving
About the role
- The Hardware Operations Engineer is a development technical role within the combined Hardware Operations team.
- This role is expected to become increasingly hands-on and technically capable over time.
- It is not a purely remote coordination role.
Responsibilities
- Hardware Diagnostics: Perform rigorous hardware checks across cameras, servers, networking equipment, power systems, and cabling.
- Team Collaboration: Work closely with Hardware Leads, Systems Engineering, TechOps, and Project Management to provide field evidence, escalate complex issues, and improve our hardware deployment standards.
- Technical Experience: 1+ years in hardware support, IT operations, field service, broadcast tech, or sports technology.
- Problem-Solving Skills: The ability to follow technical procedures, troubleshoot methodically, document findings clearly (with photos and evidence), and know exactly when to escalate an issue.
- Communication: Strong interpersonal skills to collaborate seamlessly with both highly technical engineering teams and non-technical stakeholders.
- Familiarity with hardware monitoring tools, diagnostic dashboards, or IT support ticketing systems.
Requirements
- Hands-On Mentality: You are totally comfortable working in a mix of environments from warehouses and labs to live MLB stadiums.
Skills
- Willingness to Travel: A readiness to travel extensively (up to 80% during peak installation windows).
- Previous experience with Hawk-Eye, KinaTrax, optical tracking, biomechanics, or live broadcast environments.
- An Associate's or Bachelor's degree in Engineering, Computer Science, IT, Networking, or Electronics.
- Our work is guided by three core values:
- The anticipated annual base salary for this position is $62,500.
- This range does not include any other compensation components or bonuses for which an individual may be eligible.
- In addition to a competitive base salary, this position is eligible for a comprehensive benefits package including:
- Healthcare coverage (medical, dental, and vision)
- Paid vacation time
- 80 hours of accrued paid sick leave annually
Benefits
- Continuous Growth: Shadow our Leads on complex technical work, learning how to distinguish between standard field issues and deeper design-level challenges.
- When you aren't at the ballpark, you'll monitor system health checks, assist with remote troubleshooting, and prep offline kits in the warehouse.
- Remote Monitoring: When you aren't at the ballpark, you'll monitor system health checks, assist with remote troubleshooting, and prep offline kits in the warehouse.
Company info
- At Hawk-Eye, we pride ourselves on a collaborative, high-performance culture where trust, passion, and innovation thrive.
- We believe in fostering an environment where every team member is empowered to push boundaries and contribute to the future of sports technology.
- We challenge the status quo, embrace big ideas, and constantly seek new ways to innovate in the sports entertainment industry.
- We aren't afraid to take risks in pursuit of excellence.
- We take personal accountability for our work, our decisions, and our collective success.
- We celebrate our wins together and treat every challenge as an opportunity to learn, grow, and improve.
- We believe our diversity makes us stronger.
- We cultivate a welcoming environment where unique perspectives are valued, all while being united by our shared love for sports and technology.
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This listing is sourced directly from Hawk-Eye Innovations's careers page and normalized into a canonical job model.