Dialpad
Sr. Commercial Counsel
Austin, US · Senior
Sponsorship not specifiedDetected 7 days ago
Agentic AIComplianceNegotiationProcess ImprovementContract ManagementCustomer SuccessHIPAAResearchLeadershipMentoring
About the role
- Commercial Counsel, you will serve as a key legal advisor and deal architect for Dialpad's most complex and high-value commercial transactions.
- You will bring an `AI-first` mindset to this work, translating legal expertise into repeatable, technology-enabled systems that improve speed, consistency, and risk management across the organization.
- This position reports to the Deputy General Counsel and has the opportunity to be based in our Austin Office.
Responsibilities
- Collaborate with Privacy, Security, and Compliance teams on sophisticated contractual issues, including GDPR, CCPA/CPRA, HIPAA, and sector-specific regulatory requirements.
- Support RFP responses and security questionnaires on complex legal, compliance, and contractual matters requiring senior-level judgment.
- Partner with Customer Success leadership to resolve high-stakes customer escalations and disputes in a constructive, relationship-preserving manner.
- Develop and continuously refine the commercial legal playbook, including pre-approved fallback positions, escalation protocols, and guidance on non-standard terms.
- Undertake the design and implementation of AI-powered contracting workflows - including first-pass contract review, clause extraction, risk scoring, and legal research - and set standards for how AI tools are used responsibly within the commercial legal function.
Nice to have
- 8-15 years of experience as a commercial attorney, with substantial in-house experience at a technology or SaaS company
- prior law firm experience is a plus.
Skills
- Strong mentorship skills and experience supporting the professional development of junior attorneys or legal operations staff.
- About Dialpad
- Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
- Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
- Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
- Being a Dialer
- At Dialpad, AI isn't just a feature; it's how our teams do their best work every day.
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This listing is sourced directly from Dialpad's careers page and normalized into a canonical job model.