University of Chicago

University of Chicago

Operations Center Technician

Chicago, IL, USA · Contract

Sponsorship not specifiedDetected 1 day ago
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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

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Employer immigration record

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Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • The Operations Center Technician role monitors the University data center systems, servers, and networking infrastructure and responds to alarms and service requests.

Responsibilities

  • Under close supervision, conducts basic technical processes within a limited scope to monitor and control mini or mainframe computers and peripheral equipment, such as printers, tape, and disk drives, by operating the central console or on-line terminals, including monitoring mainframe production processing for applications such as Payroll, Accounts Payable, and Financial Accounting Systems.
  • Responds appropriately to Service Desk calls by generating work tickets and assigning them to the proper support groups.
  • Reports on and responds to out-of-tolerance conditions noted on Building Automation System (BAS) monitors for Campus Facilities Services.
  • Performs basic administrative tasks on Network, Windows and/or UNIX platforms.
  • Provides customer-focused technical support and advice to members of the University, faculty, staff, and students, working as a liaison for their daily issues, requests, and questions and with support technicians and management to provide excellent service in resolving customer issues.
  • Assists in coordination of the support teams to maximize utilization and improve communication during outages.
  • Continuously develops technical skills, including fundamental knowledge of University software systems to recommend system modifications that reduce user problems and the technical processes and procedures for monitoring and controlling Windows/Linux servers and networking.
  • Conducts tasks based on the schedule of computer operations and documents findings such as machine performance and production reports.

Requirements

  • include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
  • Minimum two years of experience in IT help desk and/or customer service.
  • Minimum two years of experience documenting job function processes and procedures.

Nice to have

  • Associate degree or higher in a related technical area, or equivalent technical training/experience.

Skills

  • Knowledge of network connectivity and troubleshoot connectivity problems.
  • Familiarity with automated job schedulers (CA/Cybermation ESP).
  • Maintain strictest confidentiality when working with sensitive information.
  • Excellent decision-making and problem-solving skills. Demonstrate initiative in addressing issue.
  • Listen to customer concerns, demonstrate customer empathy, and remain humble during customer interactions.
  • Proactive, resourceful, and detail-oriented individual with effective time management skills.
  • Communicate technical information to a non-technical audience in a clear and coherent manner.
  • Comprehend written instructions for installing computer equipment in data center rack spaces.
  • Work with limited direct supervision.
  • Sufficient writing skills to produce understandable status and problem reports.
  • Onsite and hybrid work schedule as determined by business needs.
  • Standard office environment.

Compensation

  • $30.93 - $32.39 The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.
  • The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information.

Benefits

  • Yes The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
  • Information about the benefit offerings can be found in the Benefits Guidebook.

Equal opportunity

  • Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
  • Job seekers in need of a reasonable accommodation to complete the
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This listing is sourced directly from University of Chicago's careers page and normalized into a canonical job model.