Houston Rockets
Part-Time Box Office Event Representative
Houston, TX · Part-time
Sponsorship not specifiedDetected 14 days ago
Customer SupportResearchCommunicationCollaborationProblem Solving
About the role
- General Description: The Part-Time Box Office Event Representative serves as the primary guest-facing ticketing professional during events.
- This position assists guests with ticket purchases, ticket troubleshooting, seating inquiries, and event-related information while delivering exceptional customer service and supporting a positive guest experience.
- Troubleshoot and resolve mobile ticketing issues including ticket transfers, account access, digital ticket delivery, QR code scanning, and mobile wallet functionality.
Responsibilities
- Guest Experience & Ticket Resolution Deliver exceptional customer service while assisting guests with ticketing and event-related inquiries.
- Maintain accuracy when handling ticket transactions and guest account information.
- Technology & Mobile Support Assist guests with mobile applications and digital ticket management.
- Support guests using Apple Wallet, Google Wallet, and other digital ticket storage methods.
- Event Operations Maintain a professional and guest-focused environment.
Requirements
- 2+ years of customer service experience creating a positive guest experiences.
- Previous experience in ticketing, guest services, hospitality, sports, entertainment, retail, or customer-facing environments.
- Experience using ticketing systems such as AXS, Ticketmaster, or similar platforms.
- Experience navigating guest ticketing accounts and making appropriate service decisions to resolve issues, including seating relocations and upgrade requests.
- Experience using tablets, point-of-sale systems, or customer service technology tools.
- Experience troubleshooting mobile ticketing, account access, and digital wallet issues.
- Ability to remain calm and professional while assisting guests in high-volume environments.
- Familiarity with mobile applications and digital customer experiences.
- Must be available to work a minimum of 70% of scheduled events each month.
- Ability to stand for extended periods of time.
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This listing is sourced directly from Houston Rockets's careers page and normalized into a canonical job model.