Wayfair
Spanish Bilingual Service Consultant
Bryan, TX, United States
Sponsorship not specifiedDetected 3465 days ago
Customer SupportCommunication
About the role
- About Wayfair Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points.
- Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.
- All your information will be kept confidential according to EEO guidelines.
Responsibilities
- AllModern, a go-to online source making modern design more accessible
- DwellStudio, a design house with a decidedly modern vibe
Requirements
- A successful track record working in a high volume environment.
Nice to have
- Bachelor's Degree preferred and/or equivalent customer service experience
Company info
- Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
- Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
- Project a professional company image through phone and email interactions.
- Recognize, document, and alert supervisors of trends in customer calls.
- Uphold high customer service standards.
- Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.
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This listing is sourced directly from Wayfair's careers page and normalized into a canonical job model.