Wayfair

Wayfair

Spanish Bilingual Service Consultant

Bryan, TX, United States

Sponsorship not specifiedDetected 3556 days ago
Customer SupportCommunication

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 66 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 47 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 483 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

24 transfer filings in the last year, covering 24 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • About Wayfair Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points.
  • Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.
  • All your information will be kept confidential according to EEO guidelines.

Responsibilities

  • AllModern, a go-to online source making modern design more accessible
  • DwellStudio, a design house with a decidedly modern vibe

Requirements

  • A successful track record working in a high volume environment.

Nice to have

  • Bachelor's Degree preferred and/or equivalent customer service experience

Company info

  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
  • Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
  • Project a professional company image through phone and email interactions.
  • Recognize, document, and alert supervisors of trends in customer calls.
  • Uphold high customer service standards.
  • Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.
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This listing is sourced directly from Wayfair's careers page and normalized into a canonical job model.