SimpliSafe
Outdoor Security Monitoring Specialist Evening/Overnight Shifts (Starting at $21/hr, On-Site)
Henrico, VA
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About the role
- About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built.
- Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect.
- The target hourly pay rate for this role is $21.
Responsibilities
- Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information
- The ability to maintain self composure while providing a level of comfort and assurance during high intense emergency situations
- Strong work ethic and the drive to contribute to company goals
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Lift As We Climb - A track record of investing in developing others and helping others succeed.
Requirements
- Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses
- Proficiency in basic computer programs, including Microsoft Office and Excel
Nice to have
- 6 months to 12 months of prior monitoring experience is preferred
Compensation
- We use a market-based compensation approach to set our target hourly pay rate and make adjustments annually.
Company info
- Our customers are protected by live professional monitoring agents - real people who always have their back.
- We regularly review our programs to ensure they remain competitive and aligned with our values.
- Provide top-tier monitoring support to all customers with a goal of every home secure
- Receive and respond to multiple emergency and non-emergency camera events by interacting with customers directly or via email communication
- We are currently hiring for Day, Evening, and Overnight shifts. It requires 2 weeks of day training.
- Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
This listing is sourced directly from SimpliSafe's careers page and normalized into a canonical job model.