Smartly
Agency Customer Success Manager
New York, New York, United States · Senior
Sponsorship not specified$75k-$90kDetected 28 days ago
Product StrategyAccount ManagementCustomer SuccessCustomer SupportCommunicationCollaborationPublic Speaking
About the role
- You'll act as a trusted advisor, proactively guiding agencies on strategy, product adoption, and best practices across social and programmatic advertising.
- We take into consideration an individual's background, expertise, and experience in determining final salary.
- This information is provided in accordance with applicable law.
Responsibilities
- Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands.
- We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
- Together, we want to create and maintain an inclusive environment where everyone feels respected and heard.
- Act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term, collaborative relationships
- Partner closely with Agency Sales to develop and execute comprehensive agency development and enablement strategies that drive awareness, adoption, and expansion
- Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and Marketing to align resources and execution in support of agency growth initiatives
- Work hand-in-hand with Onboarding teams to design and deliver scalable training programs that enable agency teams to effectively use and adopt the Smartly platform
- Develop and maintain strong relationships with key industry partners, including Meta, TikTok, Snap, Pinterest, Google, and other ecosystem partners
Compensation
- Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.
- Smartly is the only company in the industry recognized as a
- $75,000 - $90,000
- Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
- We take into consideration an individual's background, expertise, and experience in determining final salary.
- Salary in USD: $75,000 - $90,000
Benefits
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- 401K plus matching & equity grants for all new Smartlies
- Wellness benefit & learning reimbursement opportunities
- Volunteer time off days & company donation matching opportunities
- The base pay range for this position is as mentioned below per year, plus an annual performance bonus.
- Our Diversity, Equity & Inclusion approach is at the heart of it.
- Build and deliver agency enablement programs, workshops, and educational resources tailored to different agency maturity levels
Company info
- Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
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This listing is sourced directly from Smartly's careers page and normalized into a canonical job model.