Tines
Customer Success Manager II - Central
United States (Remote) · Mid
No sponsorshipDetected 97 days ago
DatabricksDevOpsCanvaSalesAccount ManagementProcess ImprovementCustomer SuccessIntercomLeadership
About the role
- As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service.
- We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
- The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines.
Responsibilities
- Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
- Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
- Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
Requirements
- 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company
- Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
- Knowledge of API's + how they function
- Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
- Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
Compensation
- Target Annual Earnings (salary + commission): $125K OTE
Benefits
- Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer
- Applying for a new job isn't always easy, especially if you're thinking of a career pivot - but we're big believers in learning and growth here at Tines, so you've nothing to worry about.
Company info
- Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
Visa & Work Authorization
- Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This listing is sourced directly from Tines's careers page and normalized into a canonical job model.