Clarium

Clarium

Strategic Customer Success Manager

Remote/US · Mid

Sponsorship not specified$120k-$150kDetected 50 days ago
Project ManagementAccount ManagementSupply ChainERPHRISCustomer SuccessHL7/FHIRLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

  • We are seeking a proactive, relationship-driven Strategic Customer Success Manager (CSM) to ensure our healthcare clients unlock maximum value from our platform.
  • The CSM will balance hands-on client engagement with strategic coordination across Product, Implementation, Sales, and Leadership to ensure every customer's journey is seamless, impactful, and valuable.

Responsibilities

  • Drive net revenue retention across a portfolio of 5-7 enterprise accounts totaling $2-6M in contract value.
  • Build relationships across operational, managerial, and executive stakeholders, engaging Clarium leadership to strengthen strategic alignment when necessary
  • Lead monthly executive engagement and quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify risks and opportunities for growth
  • Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans
  • Collaborate closely with Implementation, Support, Product, and Engineering teams to improve user adoption and resolve client issues, streamlining the customer experience
  • Partner cross-functionally to improve internal customer success processes as the company scales
  • Drive long-term client engagement by reinforcing the value of Clarium's solutions across the enterprise
  • The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product
  • This role is ideal for someone who thrives in building trusted partnerships, driving user adoption at the ground level, and guiding customers toward measurable business outcomes.

Requirements

  • 5-8 years of experience in customer success, account management, or a SaaS client-facing role

Nice to have

  • Familiarity with ERP systems such as Oracle PeopleSoft, Infor Lawson, or Workday
  • Experience managing mid-market or enterprise accounts
  • Project Management or Agile certifications
  • What You Get at Clarium

Compensation

  • Incentive Stock Options proportionate to your salary
  • $120,000- $150,000
  • The base salary Clarium offers may vary depending upon the ultimate scope and responsibilities of the position and on the candidate's job-related knowledge, skills, and experience.
  • Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Benefits

  • The healthcare industry overspends on its supply chain by over $25B each year, the result of fragmented data, inefficient workflows, and wasted supplies.
  • We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente.
  • Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures.
  • Each CSM owns their portfolio end-to-end - serving as the executive-level strategic advisor while staying hands-on with day-to-day account health, adoption, and execution.
  • Serve as the primary strategic point of contact for assigned healthcare accounts, driving proactive engagement and long-term account health

Company info

  • Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction
  • Champion Clarium's best practice standards with customers, actively steering toward proven approaches that accelerate time-to-value
  • Ensure customers are realizing measurable operational and business value from Clarium's platform
  • Founded in 2020, Clarium has raised $43M in total funding.

Equal opportunity

  • Clarium is committed to promoting an inclusive work environment free of discrimination and harassment.
  • We value a diverse and balanced team where everyone can belong.
  • Equal Opportunity Statement
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This listing is sourced directly from Clarium's careers page and normalized into a canonical job model.