Netflix
Program Manager, UCAN Marketing Operations & Production
Los Angeles,California,United States of America · Full-time
Sponsorship not specified$220k-$352kDetected 6 hours ago
Data EngineeringData ScienceLLMsProject ManagementStrategic CommunicationsCustomer SuccessCommunication
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37Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
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About the role
- This role sits on the Program Management team inside Marketing Operations and Production (MO&P) - the group turning Netflix Marketing's technology, AI and data ambitions into working practice, not just strategy.
- Netflix culture provides high agency, autonomy, high talent density, very bottoms-up thinking, and super quick experiments and launching.
- This role is built for someone who wants to shape how work gets done, not just execute against someone else's playbook.
Responsibilities
- Partner with Marketing and Product to identify and prioritize tooling and workflow improvements that simplify complex processes globally.
- Strategize and implement change management plans for new products or operational processes, partnering with global teams and key stakeholders to minimize operational friction.
- Activate and lead change across complex and matrixed organizations.
- Partner with Product, Engineering and Data Science to define and deliver new tooling and data solutions for Marketing. Collaborate on build-vs-buy decisions.
- Manage vendor and third-party tool relationships, including onboarding and contract renewal.
- Leverage AI/LLM tools to accelerate your own work, and champion new AI-driven ways of operating across Marketing workflows.
- Facilitate communication and drive alignment with team leads and managers on program priorities, roadmap, and execution status.
- Lead prioritization and trade-off discussions with product, engineering, and stakeholders on feature requests and roadmap decisions.
- Partner with product and customer success to build and run an engagement model; feedback loops, best practices, and shared workflows.
Requirements
- Experience & Track Record
- 10+ years of experience in program management, driving cross-functional programs from scoping through execution.
- Experience writing business use cases, requirements, or lightweight BRDs to translate business needs into actionable scope.
- Experience with techniques and tools that drive process efficiency and continuous improvement, including defining KPIs and success metrics for hypotheses, new workflows and features.
- Experience leading change management and rollout plans for new tools, products, or processes across cross-functional or matrixed teams.
- Ability to multitask and handle a heavy volume of work, supervising several projects in various stages.
- Ability to identify technical and integration risk early, and to translate technical complexity into clear, actionable guidance for non-technical stakeholders.
Nice to have
- Knowledge of the product development workflow strongly preferred, project management, user acceptance testing, and workflow documentation development.
Compensation
- $220k-$352k
Company info
- At Netflix, our mission is to entertain the world.
- Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality.
- We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology.
- Come be a part of what's next.
- MO&P manages the operational architecture of marketing; the systems, workflows, and infrastructure that make ambitious campaigns possible, and delivers them, at scale, across every market.
- You'll partner directly with Marketing, Product, Engineering, Data Science, and Customer Success to take emerging technology from possible to adopted, with real visibility and influence into how Marketing operates at global scale.
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This listing is sourced directly from Netflix's careers page and normalized into a canonical job model.