Parallel Systems

Head of Customer Success

Los Angeles, CA · Vp

Sponsorship not specified$180k-$200kDetected 62 days ago

Account ManagementSupply ChainLogisticsCustomer SuccessRoboticsLeadershipCommunication

About the role

Lead complex customer implementations involving hardware, software, operational workflows, field teams, and customer infrastructure.
Serve as the primary customer success leader for enterprise accounts, building trusted relationships with C-suite executives, VP Operations leaders, technical stakeholders, and field operators.
Drive customer readiness across training, operational procedures, integration requirements, change management, and post-launch support.
Identify and drive expansion opportunities, including additional vehicles, new sites, broader network adoption, and deeper operational integration.
We work to build an inclusive environment in which all people can come to do their best work.

8+ years of experience in customer success, implementation, account management, deployment, post-sale operations, or a related customer-facing function.
Track record working with $5M to $10M+ enterprise deals, strategic accounts, or major implementation programs.
Strong executive presence with the ability to engage credibly with C-suite leaders, VP-level operators, technical stakeholders, and field teams.
Experience leading complex implementations that require cross-functional coordination, customer change management, and operational execution.
Comfort working with technical products that include some combination of hardware, software, integrations, infrastructure, operations, logistics, or field deployment.
Ability to operate in an early-stage environment where playbooks need to be built while work is already in motion.
You have built relationships with Sales, Product, Engineering, Operations, and leadership, and are beginning to map the customer lifecycle from contract signature through successful deployment.
You are bringing structure to post-sale execution and helping cross-functional teams stay aligned around customer outcomes.
You are clearly establishing the foundation for Parallel's Customer Success function.

Experience in transportation, logistics, rail, supply chain, industrial automation, autonomy, robotics, hard tech, or enterprise infrastructure.
Experience with products that require both hardware deployment and software implementation.
Experience owning or contributing to customer incentive plans, expansion targets, or account growth metrics.
Experience representing a company at customer events, executive forums, industry conferences, or strategic business reviews.
The target hiring range for this position is listed below.
Parallel Systems is an equal opportunity employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to any discriminatory factor protected by applicable federal, state or local laws.
Parallel Systems is committed to the full inclusion of all qualified individuals.

The expected salary for this role is between $180,000-$200,000 plus incentive pay, with an on-target expectation of $250,000-$300,000.
We are committed to providing fair and transparent compensation in accordance with applicable laws.
Salary ranges are listed below and reflect the expected range for new hires in this role, based on factors such as skills, experience, qualifications, and location.
Final compensation may vary and will be determined during the interview process.
Target Salary Range:
$180,000 - $200,000 USD

Own the full post-sale customer lifecycle, including implementation, onboarding, training, adoption, account health, and expansion.
Build customer success playbooks, implementation processes, account health frameworks, escalation paths, and reporting rhythms.

Secure significant follow-on revenue opportunities from existing customers
Partner closely with Sales, Product, Engineering, Operations, and Deployment teams to ensure customers are successfully launched and supported.

This listing is sourced directly from Parallel Systems's careers page and normalized into a canonical job model.