RSA Security
Customer Success Manager
Remote (United States) · Full-time
No sponsorship$140k-$160kDetected 26 days ago
Stakeholder ManagementSalesAccount ManagementCustomer SuccessOrganizational Skills
About the role
- Customer Success Manager RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users.
- Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
- For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet.
Responsibilities
- Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations.
- Champion the voice of the customer internally and partner cross-functionally to improve outcomes.
- Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through.
- Partner closely with sales, support, product, and delivery teams to provide a coordinated customer experience.
- Support renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership, with compensation aligned in part to these results.
Requirements
- Ability to balance technical fluency with value-based customer engagement, with clear strength in one area and the capacity to grow in the other.
- All employees must be legally authorized to work in the US.
Nice to have
- Technical background or experience in a technical customer-facing role strongly preferred.
Skills
- 2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles.
- Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity.
- Ability to connect product capabilities to customer goals, business outcomes, and long-term value.
- Strong organizational skills and consistent follow-through across multiple priorities.
- Bachelor's degree strongly preferred.
Compensation
- $140k-$160k
Company info
- Help customers realize value quickly and drive strong product adoption.
Visa & Work Authorization
- All employees must be legally authorized to work in the US
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This listing is sourced directly from RSA Security's careers page and normalized into a canonical job model.