Capgemini

Capgemini

Oracle - Managing Service Delivery Manager

Atlanta, US · Senior · Full-time

Sponsorship not specified$118k-$224kDetected 6 days ago
DevOpsLLMsAccessibilityProject ManagementStakeholder ManagementForecastingBudgetingCommunication

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Success in this role will be measured through KPIs such as SLA adherence, implementation of best practices, adoption of new technologies, and continuous efficiency improvements.
  • Strong domain expertise in the staffing industry is essential.
  • Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Responsibilities

  • Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
  • Maintain application performance and deliver an uninterrupted user experience
  • Build strong stakeholder relationships, gather feedback, and drive service improvements
  • Deliver high-quality services aligned with agreed SLAs, KPIs, and contractual commitments
  • Identify and implement opportunities for automation, innovation, and continuous improvement
  • Establish efficient processes to enable support teams to operate effectively
  • Drive delivery excellence while meeting contribution margin targets

Requirements

  • Experience with Agile and DevOps methodologies

Skills

  • Your Skills and Experience
  • Excellent communication and stakeholder management skills

Compensation

  • $118k-$224k

Benefits

  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Other benefits as provided by local policy and eligibility
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This listing is sourced directly from Capgemini's careers page and normalized into a canonical job model.