Northbridge Financial Corporation

Northbridge Financial Corporation

Customer Support Specialist (1-Year Contract)

Mississauga, ON · Contract

Sponsorship not specified$55k-$65kDetected 6 hours ago
CRMCustomer SupportLeadershipMentoringMicrosoft OfficeUnderwriting

About the role

  • Reporting to the Sales division, you're often the first point of contact - providing clear guidance, resolving questions, and ensuring every interaction is a positive experience.
  • In this role, you'll balance client service and internal sales responsibilities, handling policy changes, certificates, and new business opportunities while working closely with teams across Underwriting, Billing, Risk Services, and Claims.
  • We're committed to pay transparency and fairness.

Responsibilities

  • NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Requirements

  • An active OTL license (or the ability to obtain one quickly)
  • 3+ years of experience in insurance, customer service, or a related field
  • Experience handling policy changes, client inquiries, and service requests
  • Strong computer skills, including working knowledge of Microsoft Office

Compensation

  • The base salary range for this contract role is $55,000 – $65,000, which reflects the expected base pay for the position.

Benefits

  • We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
  • We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
  • We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
  • We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.

Company info

  • We're Federated Insurance. We've proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada's leading commercial insurance providers. Our employees are dedicated to focusing on our customers' unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Federated.
  • At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.
  • We're Federated Insurance.
  • We've proudly been serving Canadian businesses for 100 years.
  • We have a reputation for being one of Canada's leading commercial insurance providers.
  • Our employees are dedicated to focusing on our customers' unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future.
  • We're a company of passionate people who put people first.
  • Do you want to join a team that believes in working hard - and having fun at work - all while making a difference?
  • Look no further than Federated.
  • At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all!
  • No matter who you are or what makes you unique, we welcome you.
  • Please let us know how we can assist or accommodate you during the selection process.
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This listing is sourced directly from Northbridge Financial Corporation's careers page and normalized into a canonical job model.