Techtronic Industries (TTI)
Bilingual Customer Support Associate
Anderson, SC
Sponsorship not specifiedDetected 21 days ago
ExcelCustomer SupportLeadershipMicrosoft Office
About the role
- Job Description: Techtronic Industries Co.
- Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.
- Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Bilingual Customer Service Representative.
Responsibilities
- Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture.
- This focus and drive provides TTI with a powerful platform for sustainable leadership and b growth.
Requirements
- Must be Bilingual in English & Spanish
- Ability to communicate well with callers using a clear understanding voice.
- Ability to professionally handle irate callers and high stress situations.
- Ability to satisfy consumers and end users with minimal request for management intervention.
Nice to have
- Proficient with Microsoft Word and Excel, Access would be a plus.
Benefits
- We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.
- Verify and authorize warranty coverage for all callers.
- Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
- Work with internal customer on warranty claims, stock issues, lost or damaged freight.
- Enter orders, provide pricing and stock availability and status of order to all customers.
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