Gdit
VTC Technician
USA MO St
No sponsorship$98k-$132kDetected 1 day ago
CiscoCommunicationCollaborationWriting
About the role
- Operating within the VTOC, this position is responsible for the end-to-end lifecycle of video teleconferencing operations, from initial scheduling and endpoint installation to live session monitoring and advanced troubleshooting.
- Desired Qualifications: Education - (AA) or (AS) DoD 8140 IAT Level II Compliance or higher.
Responsibilities
- Lifecycle Management: Perform new hardware installations, implement software/firmware upgrades, and modify existing setups across multiple vendor models of collaboration endpoints.
- Escalation: Collaborate seamlessly with engineering teams to resolve complex or out-of-scope issues.
- Technical Writing: Develop and maintain operational documentation (step-by-step troubleshooting guides) to be utilized by varying levels of support staff.
- Perform new hardware installations, implement software/firmware upgrades, and modify existing setups across multiple vendor models of collaboration endpoints.
- Collaborate seamlessly with engineering teams to resolve complex or out-of-scope issues.
- Develop and maintain operational documentation (step-by-step troubleshooting guides) to be utilized by varying levels of support staff.
- Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
Requirements
- Additional technical proficiency with devices from manufacturers such as AMX, Extron, Crestron, and planar.
- US Citizenship Required
- Travel Required:
- Education - (AA) or (AS)
- DoD 8140 IAT Level II Compliance or higher.
- Experience - 3+ years of progressive experience in A/V operations, IT support, or VTC administration.
Nice to have
- Technical Proficiency - Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, Service Plus Ticketing System, and multi-vendor collaboration endpoints.
Skills
- Audiovisual Systems, Hardware Installations, Video Teleconferencing Systems Certifications:
- None Experience:
- 3 + years of related experience US Citizenship Required:
- Job Description:
- Primary Responsibilities:
- Operations & Incident Management
- Scheduling & Event Coordination
- Network Coordination: Resolve scheduling conflicts for NGA conference rooms across multiple networks.
- The VTC Technician roles are critical in ensuring seamless, secure, and reliable enterprise communication.
- Engineering & Installation
- Documentation & Training
- Desired Qualifications:
Compensation
- This is not, however, a guarantee of compensation or salary.
- Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Benefits
- Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Company info
- Assist customers with recording VTC sessions as needed.
- Session Services: Assist customers with recording VTC sessions as needed.
Equal opportunity
- Employer / Individuals with Disabilities / Protected Veterans
Visa & Work Authorization
- 3 + years of related experience US Citizenship Required:
This listing is sourced directly from Gdit's careers page and normalized into a canonical job model.