Knox Systems
ServiceNow Platform Operations Engineer
United States | Arlington, VA · Contract
No sponsorshipDetected 12 days ago
AWSAzureDevOpsRESTComplianceProcess ImprovementOnboardingCommunicationCollaboration
About the role
- Work at Knox is high-impact and purpose-driven.
- The problems we solve are high-stakes, the expectations are high, and the results are visible.
- Speed, rigor, and trust matter here - because the environments we secure cannot fail.
Responsibilities
- Administer and maintain Knox's ServiceNow platform, ensuring reliability, performance, and operational excellence.
- Configure and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
- Manage user access, platform governance, upgrades, patching, and release activities.
- Support Discovery, cloud inventory synchronization, and operational asset management.
- Partner with cloud engineering teams to maintain accurate AWS and Azure infrastructure data within ServiceNow.
- Build and maintain workflow automations using Flow Designer and IntegrationHub.
- Support integrations, data imports, and REST API-based workflows.
- Partner with stakeholders to improve customer onboarding, incident management, operational support, and service delivery workflows.
- Create and maintain technical documentation, platform standards, and operational procedures.
- Support testing, user acceptance activities, and production releases.
Requirements
- Experience administering ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- Experience configuring workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and platform security.
- Familiarity with CMDB administration, configuration items, and data quality best practices.
- Experience working with REST APIs, IntegrationHub, or system integrations.
- Experience supporting enterprise SaaS, cloud, or managed services environments.
- Must be a U.S. Citizen residing in the United States.
- Your contributions are visible, your expertise is relied upon, and the impact of your work is immediate and measurable.
- Candidates must be able to provide documentation verifying sole U.S. citizenship status as part of the background check process.
Nice to have
- ServiceNow Certified System Administrator (CSA).
- Experience with Discovery, Service Mapping, or CSDM.
- Familiarity with AWS, Azure, or GCP.
- Experience supporting regulated environments such as FedRAMP, NIST, SOC 2, or HIPAA.
- ITIL Foundation certification.
- Experience working in Agile or DevOps environments.
- Hiring Requirement: Due to the nature of our work with federal government clients and compliance with applicable regulations, this position requires U.S. citizenship.
- Dual citizenship is not permitted for this role.
Benefits
- Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability, unlimited PEO, and an employee funded 401k plan.
- Please note, benefits are subject to change.
- Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
- Benefits & Perks
- Maintain CMDB health, data quality, and configuration item relationships.
- Develop dashboards and reporting to monitor CMDB completeness, operational metrics, and platform health.
Equal opportunity
- We are an Equal Opportunity Employer.
Visa & Work Authorization
- Citizen residing in the United States
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This listing is sourced directly from Knox Systems's careers page and normalized into a canonical job model.