Junction

Customer Success Manager

EDT / EST (US East Coast only) · Exec

Work authorization required$120k-$150kDetected 88 days ago

TypeScriptPythonNext.jsFastAPIPostgreSQLGCPCloud PlatformsTemporalSalesCustomer SuccessAdaptability

About the role

Healthcare is in crisis and the people behind the results deserve better.
With more and more data coming from wearables, lab tests, and patient-doctor interactions, we're entering an era where data is abundant.
If you're passionate about how technology can supercharge healthcare, you'll fit right in.

The reactive work gets done - onboarding questions, troubleshooting, support coordination.

You have examples of things you went after in a previous role that nobody asked you to do.
You know how to make the case for value, push on upsell opportunities, and hold a number without hiding behind 'I'll loop in sales.'
A technical founder and a VP of operations need completely different conversations, and you know how to have both.
CS experience: 3-6 years owning accounts end-to-end.
If the problems we're solving genuinely interest you and you know you can contribute, we'd love to talk.
Generous early stage options (extended exercise post 2 years employment)

You prefer reactive CS - most of the value in this role comes from going out and making things happen, not responding to inbound
You want to specialize - you'll touch onboarding, retention, expansion, and internal feedback loops, often in the same week
Python (FastAPI), Go, PostgreSQL, Google Cloud Platform (Cloud Run, GKE, Cloud BigTable, etc), Temporal Cloud

Our customer base spans digital health platforms, wearable companies, and health systems - and we're growing fast in all three.
You'll own a focused book of business - primarily in our digital health segment - from onboarding all the way through renewal and expansion.
Own a portfolio of 25-40 accounts across our digital health and mid-market segment

use health data to unlock unprecedented insight into human health and disease.
Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we're working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable.
We're already connecting millions and scaling fast.
Short on time?
A high-agency CSM who makes things happen without being asked, is comfortable in commercial conversations, and gets genuinely energized by a technically complex product in a mission-driven space
Us: A CS team of 4 managing ~40 accounts each, scaling into new segments and raising the bar on how we serve customers
Renewal rate across your book of business
Expansion revenue from upsells and cross-sells
Time-to-value (TTV) for new customers - how quickly they hit their first milestone
Customer satisfaction (NPS/CSAT) across your accounts
Company handbook is here https://pages.junction.com/handbook with engineering values + principles
Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible

This listing is sourced directly from Junction's careers page and normalized into a canonical job model.