vpl
Customer Care Manager
WESTERVILLE, Ohio · Full-time
Sponsorship not specifiedDetected 20 days ago
CRMSupply ChainLogisticsCustomer SuccessCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- VPL is hiring a Customer Care Manager to join our fast-growing team!
- This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, and Colorado.
- Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
Responsibilities
- Communicate Technical Solutions: Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
- Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
- Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support
- Ability to interact effectively with internal and external partners
- Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
Requirements
- 1+ years' experience in a customer-focused environment desired
- Proven expertise in customer service
- Experience using a Customer Relationship Management (CRM) system
- Experience with Microsoft Office required
- Demonstrated ability to research to resolve customer inquiries
Compensation
- Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
Benefits
- Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
- Family Support: Paid Parental Leave program.
- Time Off: Unlimited Time Off (UTO) policy for full time employees.
- Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
- Wellness Support: Medical plan-aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
- Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
- Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
- Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
Company info
- VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem.
- Through a centralized platform for shipping, tracking, and analytics, VPL helps pharmacies and supply chain teams improve operational efficiency, gain visibility into performance, and make smarter logistics decisions.
- Who We're Looking For
- Ready to launch your career and be the face of exceptional customer care?
- This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy topics-all while learning and growing in a dynamic, supportive environment.
- If you have a positive attitude that inspires customers and teammates alike, a passion for learning and growing (we'll cheer you on every step of the way), and comfort with technology and SaaS solutions this is the role for you!
- 10 company-paid holidays and 3 floating holidays each full calendar year.
- Free in office Snacks and Drinks.
- Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
- Solve Complex Problems: Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
- Drive Customer Success: Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
This listing is sourced directly from vpl's careers page and normalized into a canonical job model.