Headway

Staff Product Designer, Group Practices

New York, NY · Staff+

Sponsorship not specified$212k-$265kDetected 97 days ago

SparkDesign SystemsCustomer SuccessCommunication

About the role

Unlike solo providers, group practices operate through owners, admins, supervisors, and supervisees, each with different permissions, workflows, and goals.
This is also a massive business opportunity.
Supervisory billing - enabling provisionally licensed therapists to bill insurance through Headway - represents a ~250K new provider TAM and over $100M in annual revenue potential.

Responsibilities

Own the design of the group practice experience end-to-end - from onboarding and supervisory billing, to packaging and SLA compliance, to practice management and admin tooling. You're the design anchor for the entire segment.
Drive supervisory billing from early product to nationwide scale - design the onboarding, activation, and in-product experience for supervisors and supervisees as we expand from NY to all 50 states.
Design for admins and owners as your primary persona - build bulk workflows, role-based views, multi-provider management, and practice-level analytics that solo-focused products don't support.
Adapt platform-wide launches for group practices - when Headway ships packaging, identity verification, or onboarding improvements, you'll ensure they work for the group practice context, often requiring fundamentally different design approaches.
Prototype with Claude Code/Cursor and MagicPatterns to build and iterate on flows and IAs.
Partner with product & Eng to decide when to move into production.
Contribute to the design system and culture, share your AI practice, prompts, and patterns with the design team.
Group practices are one of Headway's biggest growth levers - and one of its most complex design challenges.
A single group practice might onboard dozens of providers simultaneously, manage supervisory billing relationships across multiple states, and need practice-level reporting that doesn't exist today.
As a Staff Product Designer for Group Practices, you'll be the design anchor for the only segment-based pod at Headway.

Requirements

Have designed for platforms or marketplaces where segment-specific needs must be balanced with platform consistency - you know when to customize and when to unify

Skills

The admin work - credentialing, claims, payment reconciliation - is a nightmare.
Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients.
Join us, and help change mental healthcare for the better.

Compensation

Supervisory billing — enabling provisionally licensed therapists to bill insurance through Headway — represents a ~250K new provider TAM and over $100M in annual revenue potential.

Benefits

Equity compensation
Medical, Dental, and Vision coverage
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.
Benefits offered include:
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people.
Headway's mission is to fix this by building a new mental healthcare system everyone can access.

Company info

Partner closely with Sales and Customer Success, who have deep relationships with group practice customers - translate their insights into product direction and design decisions.
As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations.

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This listing is sourced directly from Headway's careers page and normalized into a canonical job model.