Blue J
Customer Support Representative
Vancouver, CAN
Sponsorship not specifiedDetected 33 days ago
LLMsProject ManagementAccount ManagementRecruitingCustomer SuccessCustomer SupportResearchCommunication
About the role
- The CSR will be responsible for responding to a wide array of customer inquiries and issues in a timely and professional manner, as well as taking on certain customer meetings, including onboarding and training sessions for customer accounts of all sizes.
- We're looking for somebody just starting out in their career who is interested in helping people solve problems and providing excellent service through their work.
- Prioritization and organization will be just as essential as the desire to delight the customer with great outcomes.
Responsibilities
- Triaging customer support inquiries by Service Tiers and urgency.
- Optimizing support functions to improve efficiency and customer experience.
- Organizing your work in a reportable way, so we can identify accounts with high support needs and better understand ways to implement product improvements.
- Working closely with the customer success team to identify red flags and opportunities for growth within their accounts, based on your support-based interactions.
- We're building a revolutionary tool from the ground up, and you will have a meaningful role in shaping the team that builds it.
- Headquartered in Toronto, we're a high-growth B2B SaaS company building industry-leading tax research software that helps accountants find accurate answers to complex tax questions with greater speed and confidence.
- By combining advanced technology with deep tax expertise, we empower tax professionals to work more efficiently, make better decisions, and deliver greater value to their clients.
- The Opportunity Working with our Customer Success Team, and our Revenue team more broadly, the Customer Support Representative (CSR) will be a main point of contact for our customers as they learn to use Blue J.
- You'll have the opportunity both to learn from our existing team and processes, and continue to optimize how we deliver great results for customers.
- You'll own your work and role with a great deal of individual input.
Requirements
- What You Offer Blue J 0-3 years of experience in customer-facing roles such as customer success, account management, or sales.
- This is a remote position based in Vancouver, and applicants must be eligible to work in Canada.
Benefits
- We are flexible!
- This schedule supports broader coverage across the team and aligns with current team needs.
- We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio.
- We strive to create an inclusive and accessible hiring experience for all candidates.
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Blue J's careers page and normalized into a canonical job model.