Pylon Labs

Head of Solutions

San Francisco

Sponsorship not specifiedDetected 43 days ago

RESTProject ManagementCustomer Success5G/LTECommunication

About the role

Define and own the operating model for Solutions.
Build the playbooks, processes, and tooling that allow us to scale customer deployments.
Create repeatable systems that reduce deployment time while improving customer outcomes.
Personally lead high-impact customer engagements, implementations, and technical escalations.
Turn your own best practices into repeatable playbooks for the team.
Recruit, hire, and develop world-class Solutions talent.
Create clear career paths and performance expectations across the function.
Partner closely with Sales, Product, Engineering, and Customer Success.
You want to manage people more than you want to do the work.

Coach Sales Engineers, Implementation Engineers, and Forward Deployed/Solutions Engineers.
Scale the organization without sacrificing quality.
Bring customer feedback directly into product and engineering discussions.
Help shape how the company approaches deployments, integrations, and technical partnerships.
Act as the connective tissue between customers and internal teams.
Built or scaled a Solutions, Solutions Engineering, Implementation, Customer Engineering, or Professional Services function at a B2B software company.
Personally ran demos, implementations, integrations, migrations, or deployments before becoming a manager.
Hired and developed customer-facing technical talent rather than inheriting an existing organization.
Built processes and playbooks that allowed a team to scale.
Thrived in ambiguous environments where the right answer did not already exist.

This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.