Pylon Labs
Head of Solutions
San Francisco
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About the role
- We're hiring our first dedicated Solutions leader.
Responsibilities
- Define and own the operating model for Solutions.
- Build the playbooks, processes, and tooling that allow us to scale customer deployments.
- Create repeatable systems that reduce deployment time while improving customer outcomes.
- Personally lead high-impact customer engagements, implementations, and technical escalations.
- Turn your own best practices into repeatable playbooks for the team.
- Recruit, hire, and develop world-class Solutions talent.
- Create clear career paths and performance expectations across the function.
- Partner closely with Sales, Product, Engineering, and Customer Success.
- You want to manage people more than you want to do the work.
Compensation
- 🗺️ Annual offsite
Company info
- Coach Sales Engineers, Implementation Engineers, and Forward Deployed/Solutions Engineers.
- Scale the organization without sacrificing quality.
- Bring customer feedback directly into product and engineering discussions.
- Help shape how the company approaches deployments, integrations, and technical partnerships.
- Act as the connective tissue between customers and internal teams.
- Built or scaled a Solutions, Solutions Engineering, Implementation, Customer Engineering, or Professional Services function at a B2B software company.
- Personally ran demos, implementations, integrations, migrations, or deployments before becoming a manager.
- Hired and developed customer-facing technical talent rather than inheriting an existing organization.
- Built processes and playbooks that allowed a team to scale.
- Thrived in ambiguous environments where the right answer did not already exist.
This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.