DailyPay

DailyPay

Client Success Manager

US-Remote

Sponsorship not specifiedDetected 1 day ago
SalesforceCRMAccount ManagementOnboardingCustomer SupportLeadershipCommunicationProblem Solving

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Scaled Client Success Manager is responsible for managing and growing a high-volume portfolio of small-to-medium enterprise clients.
  • Working within the Customer Office, you will resolve emerging client issues and contribute to defined tasks that ensure long-term retention and product adoption.
  • consistent engagement through "one-to-many" communication strategies

Responsibilities

  • Manage a high-volume portfolio of xSME accounts, ensuring
  • identify at-risk accounts and implement standardized save-plays
  • Portfolio Management: Manage a high-volume portfolio of xSME accounts, ensuring
  • Onboarding Support: Support the final stages of the client onboarding process to
  • Renewal Execution: Execute standardized renewal processes to maintain high
  • management, or customer support, preferably in a SaaS or fintech environment
  • metrics to drive proactive client outreach
  • We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.

Requirements

  • Process Fluency: Maintain a high degree of proficiency in CRM (Salesforce) and CS
  • Relevant Experience: 1-3 years of experience in client success, account
  • Analytical Foundation: Foundational ability to interpret data dashboards and use
  • Technical Proficiency: Proficiency in CRM systems (Salesforce or Gainsight

Nice to have

  • 1-3 years of experience in client success, account
  • Analytical Foundation:
  • Foundational ability to interpret data dashboards and use
  • Technical Proficiency:
  • Proficiency in CRM systems (Salesforce or Gainsight
  • preferred) and a quick ability to learn new internal financial and communication tools

Skills

  • Strong written and verbal communication skills, with a focus
  • on delivering clear and concise value propositions to a high volume of clients
  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match
  • Problem-Solving
  • Proven ability to resolve routine to semi-complex issues

Company info

  • DailyPay is transforming the way people get paid. As a worktech company and the industry's leading on demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
  • DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. http://www.dailypay.com/press
  • The Scaled Client Success Manager is responsible for managing and growing a high-volume portfolio of small-to-medium enterprise clients. Working within the Customer Office, you will resolve emerging client issues and contribute to defined tasks that ensure long-term retention and product adoption. This role requires building fluency with our success tools and automated platforms to support team delivery and provide a seamless, value-driven experience for our clients.
  • DailyPay is transforming the way people get paid.
  • As a worktech company and the industry's leading on demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees.
  • This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
  • DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast.
  • For more information, visit DailyPay's Press Center. http://www.dailypay.com/press
  • This role requires building fluency with our success tools and automated platforms to support team delivery and provide a seamless, value-driven experience for our clients.
  • Adoption Growth: Drive the adoption of key DailyPay features and tools by educating

Visa & Work Authorization

  • All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry,
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This listing is sourced directly from DailyPay's careers page and normalized into a canonical job model.