Kraken
Client Transformation Director
New York · Director
No sponsorship$220k-$300kDetected 532 days ago
ComplianceCRMLeadershipCommunicationAdaptability
About the role
- The individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation.
- This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization.
Responsibilities
- Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
- Develop deep trust with our C-suite client executives
- Lead a team of Client Delivery Leads across functional delivery areas
- Continuously demonstrate Kraken's business value to the client and build a governance model which can last once the implementation program is completed
- Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.
- Client and quality focus; highly effective at building and improving customer relationships as peers
- Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected.
Requirements
- Extensive experience in Regulated Utilities (ideally in the North American market)
- Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation
- Problem solver with an ability to focus conversations on the things that truly matter
- Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes
- You are well respected with a natural gravitas
Skills
- Passionate about helping clients (without them, we don't exist)
- Confident in decision-making
- Supportive
- Approachable and fun to work with
- Inclusive
- Resilient, working well under pressure
- Believe in big ambitions and small egos
- Embrace the servant leadership philosophy
- Why you'll love it here:
- Great medical, dental, and vision insurance options.
- 401(k) plan with employer match.
- Parental leave. Biological, adoptive and foster parents are all eligible.
Compensation
- While the broad salary range is listed, not all candidates will be placed at the top of the range-this will be determined by the overall fit for the position.
Benefits
- Paid time off - we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
- Parental leave.
- Pre-tax commuter benefits.
- Open-minded, flexible and adaptable (we are constantly growing, changing and evolving)
Company info
- build the most AI-driven, innovative, forward-thinking platform for energy management.
- From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
- Why we do it: future energy will not look like energy as we know it today.
- We need to not just think about our future, but build for it.
- Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities.
- There are few industries remaining that are ripe for disruption.
- Those moments need leaders and the energy sector is in that moment.
- The disruption is happening now.
- Our Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness.
- The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results.
- Are you that leader?
- Kraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future.
- The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.
- Kraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW.
Visa & Work Authorization
- Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
This listing is sourced directly from Kraken's careers page and normalized into a canonical job model.