Ketryx

Delivery and Success Manager (Boston)

Boston, Massachusetts, United States · Exec · Full-time

Work authorization required$90k-$115kDetected 35 days ago

Customer SuccessFDA RegulatoryMedical DevicesLeadershipCommunicationRegulatory Affairs

About the role

This role is ideal for a self-starter who thrives in a fast-paced, high-growth environment and wants to make a direct impact on both clients and patient safety.
You'll have the autonomy to shape outcomes and grow your career as Ketryx continues to scale.

Lead key client relationships from onboarding to long-term partnership and success.
Act as a trusted advisor using strong consultative skills to identify challenges and drive measurable outcomes.
Partner directly with customer stakeholders to facilitate strategic discussions, drive decision-making, and ensure alignment.
Manage multiple client portfolios, balancing priorities and deadlines.
Partner with Engineering, Product, and Quality to align client needs with product evolution.
Lead process improvements that enhance scalability, efficiency, and team performance.
Facilitate workshops and training sessions to ensure the product meets user needs and drives tangible operational results.
Collaborate closely with Quality SMEs and Solution Architects to implement tailored configurations and ensure clients meet both technical and regulatory requirements.
Develop deep expertise in the Ketryx platform and regulated development workflows.

5-10 years in client-facing or operational leadership roles in SaaS, MedTech, or regulated industries.

Understanding of quality systems and regulatory frameworks (ISO 13485, ISO 14971, IEC 62304, 21 CFR Part 820).
Technical fluency with software and quality processes.
Outstanding communication and presentation skills with a demonstrated track record of influencing effectively at all levels of the organization.
facilitate difficult discussions and be adept at handling objections.
Bachelor's degree in engineering, life sciences, or related field, or equivalent experience.
Experience in customer success, professional services, or product operations in B2B SaaS.
Background in quality, regulatory affairs, or systems engineering.
Experience working in an early stage, product-based start up.

Exploding product complexity is burying companies in compliance paperwork and blocking innovation.
Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud.
Healthcare and life sciences is just the beginning for us.
Automotive, aerospace, energy - if it's regulated, it's because society decided it matters.
These products move humanity, shape our future, and are safety-critical.

$90,000 - $115,000 base + variable + equity options
compensation may be negotiated based on experience level
Exploding product complexity is burying companies in compliance paperwork and blocking innovation.
Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software.
Just two years since launch, Ketryx already touches the lives of 25M patients and powers 3 of the world's top 5 MedTech companies and 25% of the Fortune 500 MedTech market.
Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud.

Generous stock options possible
Generous PTO for full-time
Ketryx is saving and improving lives by making medical software safe and reliable.
We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide.
We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.
Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that's why we need you!
Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years.

Work as part of a team of SMEs, account managers, and consultative experts to deliver value across technical and regulatory domains.
Opportunity to learn and grow as part of a global team

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment Visas (including H-1B), F-1 visas, or Optional Practical Training (OPT) status at this time.

This listing is sourced directly from Ketryx's careers page and normalized into a canonical job model.