Highlightta
Senior Revenue Operations Manager
Canada · Senior
Sponsorship not specifiedDetected 4 days ago
Project ManagementHubSpotCRMSalesAccount ManagementForecastingCustomer SuccessLeadershipCollaboration
About the role
- The Senior Revenue Operations role is responsible for the systems, processes, governance, and reporting that enable Certn's global revenue organization to operate efficiently and scale effectively.
- This role serves as the operational backbone for Sales, Customer Success, Finance, and Executive Leadership by ensuring data integrity, accurate forecasting, meaningful reporting, and consistent execution across the customer lifecycle.
Responsibilities
- Own the global business administration, configuration, governance, and continuous improvement of HubSpot.
- Develop and maintain CRM standards, workflows, automations, reporting, and user permissions.
- Partner with Sales, Marketing, Customer Success, and Operations to continually evolve HubSpot to support the entire customer lifecycle, including prospecting, onboarding, lifecycle, renewals, expansions, and customer success.
- Actively drive and monitor user adoption through training, documentation, and best practices.
- Partner with Sales and CS leadership to ensure consistent CRM usage, accurate forecasting, and high-quality pipeline management.
- Develop and maintain KPI reporting for Sales, Customer Success, Executive Leadership, and the Board.
- Provide data-driven insights that support strategic planning, revenue forecasting, operational improvements, and business performance reviews.
- Validate bookings, resolve discrepancies, and maintain commission reporting.
- Support strategic initiatives including system enhancements, process redesign, CRM integrations, and operational change management to improve scalability and business performance.
Requirements
- College or university degree or equivalent work experience.
- 5+ years of hands-on experience in Revenue Operations or CRM Administration, with a focus on system administration and operational execution rather than purely analytical or strategy roles.
- Experience partnering with Sales and Finance on forecasting, reporting, and operational processes.
- Experience calculating and administering sales compensation, including validating bookings, resolving discrepancies, and supporting compensation committee processes.
- Bachelor's degree in Business, Finance, Information Systems, or a related field.
- Experience supporting global SaaS organizations.
- Experience managing CRM integrations with third-party tools (e.g., ZoomInfo, marketing automation, or data enrichment platforms) within HubSpot.
- Experience supporting executive leadership and board reporting.
- Advanced experience administering HubSpot CRM.
- Strong analytical skills with experience building dashboards and executive reporting.
- Demonstrated ability to influence and drive behavioral change within sales teams, bringing stakeholders along through collaboration rather than administrative pressure.
- Demonstrated success improving CRM adoption, data quality, and operational processes.
- HubSpot Administration experience.
- HubSpot Certifications, Revenue Operations, Business Intelligence, or Project Management certifications.
Compensation
- Calculate quarterly sales commissions in accordance with approved compensation plans.
- Prepare materials and recommendations for the Sales Compensation Committee, investigate compensation-related issues, and ensure consistent application of approved policies and plans.
Company info
- Certn on LinkedIn https://www.linkedin.com/company/certn/posts/?feedView=all
- HighlightTA on LinkedIn https://www.linkedin.com/company/highlightta/
- At Certn, we're changing how trust works with The World's Easiest Background Check.
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This listing is sourced directly from Highlightta's careers page and normalized into a canonical job model.