Abercrombie & Kent
Small Group Journeys Sales Assistant
USA - IL - Downers Grove, USA · Full-time
Sponsorship not specifiedDetected 26 days ago
CommunicationProblem SolvingMicrosoft Office
About the role
- Coordinate with guests, Travel Advisors, and Destination Management Companies (DMC) regarding any booking-related functions.
- Assist Small Group Journey Travel Consultants with the following tasks:
Responsibilities
- Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels.
- Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.
- Collaborate with all internal departments and DMCs to facilitate the booking process.
Requirements
- Ability to work in a team environment.
Nice to have
- Custom extensions, as identified by the Travel Consultant, coordinated with DMC, produce custom extension itineraries.
- Notify and collect payment for all bookings with balances past due.
- Call guests/Travel Advisors to collect missing information and itinerary details.
- Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed.
- Identify gaps in services as a result of flight information received and act accordingly.
- Review Travel Consultant Quality Check and Insurance Reports and action promptly.
- Prepare correspondence emails for the Travel Consultant when advised through Product Memos, etc.
- Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.
Skills
- Professional verbal/written communication skills and phone demeanour.
- Strong multi-tasking skills and flexibility required.
- Detail-oriented with excellent organizational skills.
- Good judgment and problem-solving skills
- Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies.
- Must be able to perform basic mathematical computations.
- Must read/write/speak English.
- Travel School or college degree preferred
- High School diploma required
- Relevant travel industry experience preferred
- Evening, weekend, and approved overtime may be required
- Hourly position with annual earnings of $40,000; with additional earning potential through sales incentives.
Compensation
- Hourly position with annual earnings of $40,000; with additional earning potential through sales incentives.
Benefits
- A&K offers a large portfolio of competitive benefits to all eligible, full-time employees.
- Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts.
- Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Abercrombie & Kent's careers page and normalized into a canonical job model.