Pylon
Member of Technical Staff, Customer Success
Palo Alto · Staff+
Sponsorship not specifiedDetected 99 days ago
TypeScriptReactFull-Stack DevelopmentSQLPostgreSQLTemporalGraphQLAI OrchestrationCustomer Success
About the role
- About Pylon America's $13T mortgage market is one of the most important financial systems in the world.
- But while every other financial instrument has been simplified to an API call, mortgages are still assembled by hand.
- We're backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.
Responsibilities
- It underwrites the middle class and is the mechanism through which millions of families build wealth.
- Publicly traded companies and the country's largest originators are already building on Pylon.
- Join us in building America's mortgage rails.
- Own solutions end-to-end. From the first line of code to production deploy to long-term maintenance - it's yours. No throwing things over the wall to another team.
- Wants to own features from design to development to deployment to maintenance
Skills
- React (frontend)
- NestJS + GraphQL (API layer)
- SQL (PostgreSQL)
- Temporal.io http://Temporal.io (workflow orchestration)
- AI-driven development tooling and agentic infrastructure
- Someone who:
- Is deeply curious
- Is willing to put the work in to solve the hardest of problems
- Location: Palo Alto, CA Base Salary Range: $140,000/yr to $220,000/yr + Equity + Benefits
Compensation
- $140,000/yr to $220,000/yr + Equity + Benefits
Company info
- We're looking for Full Stack Engineers to join our Customer Success team.
- This team exists for one reason: make sure the people using Pylon can close loans quickly, confidently, and without friction.
- Mortgage is complex.
- Our customers are navigating regulations, timelines, and borrower expectations simultaneously.
- Your job is to make all of that feel simple.
- You'll work directly on the surfaces our customers touch every day - building features that solve real problems they're experiencing right now, not six months from now.
- This isn't a team where your work disappears into a backlog.
- You ship something on Monday, and by Tuesday someone is using it to fund a loan faster.
- Model hard domain problems in code. Mortgage has edge cases that have edge cases. You'll turn messy, real-world lending scenarios into clean, reliable software.
- Get immediate feedback on live customer problems. You're not guessing what matters. Customers tell us what hurts, and you build the fix. The loop between "this is broken" and "this is shipped" is tight.
- Sweat the details. The difference between a good mortgage platform and a great one is in the small things. A misplaced decimal, a confusing label, a slow page load - these cost our customers real time and real money.
- Solve puzzles daily. If you like untangling complexity and finding the elegant path through a messy problem, you'll love this work.
- We started from zero and created the first vertically integrated mortgage platform that turns origination into a single API.
This listing is sourced directly from Pylon's careers page and normalized into a canonical job model.