ServiceRocket

Delivery Architect

Remote (CAN), Canada

Sponsorship not specifiedDetected 1 day ago

AWSAzureCI/CDDevOpsRESTJiraCustomer SupportLeadershipCommunicationCollaborationMentoringBitbucket

About the role

Designing the right direction is only half the job.
The value becomes real only when it is delivered well: on scope, on quality, and in a way that lasts.
That is where the Delivery Architect comes in.

We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024-2025 for Co-Selling Excellence award.
Provide technical and feasibility input when a deal needs an expert reality check. You inform the commercial conversation; the Account Manager leads it.
Build trusted relationships with technical and executive stakeholders (CIOs, CTOs, COOs, operations leadership) on architecture and direction.
Navigate complex, multi-stakeholder environments, building consensus across IT, operations, security, and the business.
you own the roadmap and architectural direction, and make the call, calmly and decisively, when a solution decision is needed.
you design and articulate multi-year architectures tied to business outcomes.
Partner with the Technical Program Manager, who owns the plan and governance: milestones, cross-workstream dependencies, service-level commitments, and escalations.
Act as the architecture conscience through the build, reviewing key technical decisions and keeping delivery true to the roadmap and design.
Partner closely with the Technical Lead, who owns the build, clearing architectural blockers so the team keeps moving.
Solution Design & Engagement Shaping

8+ years of experience in technical consulting, solutions architecture, or delivery leadership (or 5 years with a Master's degree), with real delivery grounding.
A track record of shaping and directing complex, multi-workstream engagements, working closely with program management on plan and governance.
Experience mentoring consultants or architects, and knowing when to bring in deep specialists.
Experience delivering enterprise Atlassian solutions with security, access-control, and governance requirements at scale.
deep knowledge of Atlassian integrations, cloud architecture (AWS, Azure), SSO and identity management, APIs, and web technologies.
you have the opportunity to participate in the ownership of the company.

As a Delivery Architect, you own the roadmap and vision.
Set the architectural vision and roadmap for your
Watch the architectural health of your accounts and step in early when the solution drifts from the direction you set.

Provide architectural continuity across the engagement lifecycle, so direction and context carry through every handoff and phase.
Be the reference point your team and your customers turn to for architecture and solution direction.
Identify the deep specialists an engagement needs (for example ESM, asset management, or migration experts) and bring them in, or carry that depth yourself where it matches your specialization.
when we grow the tree, we share the fruit-when the company grows, we share the profit.
You are the architectural authority your customers and your team rely on, and you make sure the delivered solution stays true to the direction you set.
Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
Our culture rocks! You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
Enterprises run on process, and the quality of those processes shows up everywhere: in customer outcomes, in how teams work, and in the service their own customers receive.

ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

This position is not eligible for visa assistance/sponsorship or relocation assistance.

This listing is sourced directly from ServiceRocket's careers page and normalized into a canonical job model.