SGC

Room Service Attendant (Full-Time)

Niagara Falls, NY · Full-time

Sponsorship not specifiedDetected 13 days ago

Customer SupportCommunication

About the role

The Room Service Attendant is responsible for ensuring that all guests' mini-bars are correctly stocked, while maintaining high standards of cleanliness and present ability of product.
The Attendant is also responsible for removing all room service carts and trays from hotel room hallways, and for assisting the Room Service Servers with whatever service needs are necessary.
All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

Perform any duties assigned by the manager or shift manager.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.

Must be able to stand, walk and move through all areas of the Casino for a lengthy period of time - up to six (6) hours.
Must be able to carry up to fifty (50) pounds.
Must have the ability to work indoors as well as in extreme temperatures.
Verify inventory and replace all open mini bars' product to required par levels.
Assist all employees in performing their duties whenever required and work as one team.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Each position has varying minimum qualifications.

Must be 18 years of age or older upon employment.
High school diploma or its equivalent preferred.
High school level reading, writing and computation skills.
Ability to communicate in English.
Must be able to work in a fast pace, busy and noisy environment.
Six (6) months previous food and beverage experience in an upscale outlet.
Excellent guest relation skills and an ability to be attentive and anticipate all guest needs are necessary.

Must possess excellent communication skills.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

This listing is sourced directly from SGC's careers page and normalized into a canonical job model.