SailPoint Technologies Holdings, Inc.

Principal Customer Success Manager

United States, USA · Principal

Sponsorship not specified$125k-$210kDetected 21 days ago

SalesforceAccount ManagementCustomer SuccessLeadershipCommunicationProblem SolvingMentoring

About the role

This role extends beyond traditional account management-you will be responsible for driving customer value, influencing product direction, and establishing best practices.
This position is well-suited for an experienced CSM who excels in strategic discussions, is comfortable navigating ambiguity, and enjoys mentoring colleagues.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Own executive relationships and success planning for a portfolio of strategic accounts.
Lead cross-functional initiatives to scale best practices across the Customer Success organization.
Develop frameworks, playbooks, and templates to improve customer engagement and outcomes.
Coach and mentor other CSMs to build capabilities in strategic thinking, customer engagement, and influence.

8+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in SaaS or enterprise software.
Proven track record of managing complex, enterprise-level accounts and delivering measurable business value.
Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms.
Industry expertise relevant to our customer base
Other CSMs seek out your expertise and follow the best practices you help define.
Exceptional communication, relationship-building, and executive presence skills.
Experience working cross-functionally with Product, Support, Sales, and Engineering teams.
Demonstrated ability to lead initiatives, mentor peers, and influence at all levels of an organization.
Strong business acumen and problem-solving skills.
What Success Looks Like
Customers and colleagues view you as a strategic partner and advocate.
You consistently drive high success, retention, and expansion in your accounts.
You contribute meaningfully to the evolution of the Customer Success function at a company-wide level.
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

$124,500 - $209,804.00 Base salaries for employees based in other locations are competitive for the employee's home location.
We estimate the base salary, for
Holidays: 8 paid holidays annually

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation.
Flexible vacation policy
Health Savings Account (HSA) with employer contribution
Parental support: Paid parental leave

401(k) Savings and Investment Plan with company matching
Partner with customers to define success metrics, drive adoption, and ensure long-term satisfaction and retention.
Act as a trusted advisor, providing insights that align our solutions with customers' business goals.

This listing is sourced directly from SailPoint Technologies Holdings, Inc.'s careers page and normalized into a canonical job model.