PayPal
Head of Payment Operations, PayPal Bank
Utah, United States of America (Virtual), USA · Senior
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About the role
- Provide clear focused strategy and business priorities for your organization.
- Establish global relationships throughout the organization to ensure excellent information flow and feedback on impacts of process, policy, and product changes.
- Liaise with peers in other parts of the organization to align strategy and meet common goals.
Responsibilities
- lead global programs of work beyond the core functional deliverables to drive process improvement and alignment, employee engagement, and leadership initiatives in global financial crimes and consumer protections and across Risk Management.
- Maintain a high level of subject matter expertise to coach, guide and influence other leaders and business managers toward process, policy, product, and organizational changes.
- Participate in the design and execution of the strategic direction and execution of the Risk Operations Program
- Drive multiple large projects to move the business forward.
- Lead and manage all payment and settlement operations for the Bank, including card acquiring settlement (e.g., Visa, Mastercard), ACH processing and return management, merchant settlement under a good-funds model, FBO account flows, retail and business savings deposit operations and loan disbursement and repayment processing.
- Establish and maintain effective daily settlement, reconciliation, general ledger control, dispute and exception management processes.
- Own the first-line operational risk and control environment for payment and deposit activities, including documented procedures, control monitoring, issue remediation and escalation.
- Develop and monitor key performance and risk indicators (e.g., chargebacks, ACH returns, fraud trends, operational losses, reserve utilization) and report material issues to the COO and appropriate governance committees.
Requirements
- 5+ years in a senior management or Director-level leadership role with direct oversight of operational teams and first line control responsibilities
- 10+ years of progressive experience in payment operations, banking operations, or financial services functions within a regulated financial institution
- PayPal has been revolutionizing commerce globally for more than 25 years.
Nice to have
- Certified Payments Professional (CPP), Accredited ACH Professional (AAP), Certified Anti-Money Laundering Specialist (CAMS) or equivalent professional certifications.
- Deep familiarity with SAR/CTR governance expectations, investigative documentation standards, and examination- quality record keeping practices.
- Additional Information
- The base pay for this role will depend on where you work and the relevant experience and expertise you bring.
- PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.
- Additional Responsibilities &.
Compensation
- Utah - (Virtual): ($123,500.00 - $183,700.00 Annually)
- Annually)Illinois - (Virtual):
- Annually)Northern California - (Virtual):
- Annually)New York - (Virtual):
Benefits
- ($137,000.00 - $203,500.00 Annually)Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
Company info
- We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
- We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds.
- We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.
Visa & Work Authorization
- Lead and manage all payment and settlement operations for the Bank, including card acquiring settlement (e.g., Visa, Mastercard), ACH processing and return management, merchant settlement under a good-funds model, FBO account flows, retai
This listing is sourced directly from PayPal's careers page and normalized into a canonical job model.