First Interstate BancSystem

First Interstate BancSystem

Community Market Specialist

Des Moines, IA

Sponsorship not specifiedDetected 11 days ago
LeadershipMentoringInternal Audit

About the role

  • If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
  • This position is located at our Des Moines, IA E.
  • What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life.

Responsibilities

  • Partners with Community Banking leaders to assess talent readiness, identify skill gaps, align on performance priorities, and support market-level goals related to client experience, growth, and operational excellence.
  • Conducts routine branch visits to evaluate execution against standards, provide real-time coaching, deliver scenario-based training, and reinforce expectations related to service quality, referral behaviors, sales practices, and operational controls.
  • Monitors key performance and operational indicators-including client experience insights, referral activity, documentation quality, exception trends, losses, reconciliations, audit findings, and training progress-and partners with leaders to develop action plans addressing emerging risks.
  • Maintains standardized documentation such as onboarding updates, branch visit summaries, coaching observations, evaluation forms, and action plans to ensure visibility, trend analysis, and consistent follow‑through.
  • Supports enterprise and market‑wide initiatives, projects, and operations review follow‑up by providing feedback, training, and validation of resolution steps.
  • Collaborates with cross‑functional partners to escalate branch needs, improve tools and resources, and influence enhancements to operational processes and controls.
  • Collaborates with one or more Community Market Leader(s) to advance the company's objectives across multiple branches within the market.
  • This position provides onboarding support, field‑based coaching, and training reinforcement while also helping identify trends, improve processes, and reduce operational risk.
  • Leads structured onboarding, role transitions, and early development support for new and promoted employees across assigned markets, ensuring consistent use of established training programs, certification requirements, and defined milestone touchpoints.

Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Knowledge of banking regulations and risk management concepts, including documentation requirements, internal controls, audit readiness, and compliance expectations.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to manage multiple priorities, maintain accurate records, and ensure consistent follow‑through.
  • Proven ability to maintain a high level of accuracy and attention to detail while meeting deadlines and regulatory requirements.
  • Demonstrated ability to deliver engaging, scenario‑based training and provide real‑time feedback to employees with varying experience levels.
  • Understanding of client experience metrics, sales and referral performance indicators, and operational reporting used to evaluate branch effectiveness.
  • Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee, client, and operational information.
  • Ability to observe behaviors, assess execution, and provide constructive feedback that drives improvement while maintaining positive relationships.
  • Capability to work independently across a multi‑branch market, prioritize competing demands, and manage time effectively with limited supervision.
  • High School Diploma or General Education Degree (GED) required

Nice to have

  • Bachelor's Degree in Business, Finance, or a related field preferred
  • Valid Driver's License required
  • Nationwide Multistate Licensing System preferred
  • Dexterity of hands/fingers to operate computer keyboard and mouse
  • Occasionally (up to 25 lbs)
  • Typical Work Hours
  • Regular and Predictable Attendance

Skills

  • Working knowledge of personal computers, Microsoft software programs, and strong 10‑key proficiency.
  • Knowledge of enterprise policies, procedures, and change management practices within a large, regulated organization.

Compensation

  • That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

Benefits

  • Generous Paid Time Off (PTO) in addition to paid federal holidays.
  • 401(k) retirement plan with a 6% match.
  • The health and happiness of the places we call home matter to us.
  • Represents the bank in community involvement and financial education initiatives, supporting Community‑to‑Community (C2C) commitments and reinforcing the bank's presence and reputation in local markets.

Company info

  • Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
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This listing is sourced directly from First Interstate BancSystem's careers page and normalized into a canonical job model.