NICE CXone
Customer Success Manager
USA - Remote
Sponsorship not specifiedDetected 21 days ago
SalesforceCustomer SuccessLeadershipPublic Speaking
About the role
- We set the highest standards and execute beyond them.
- And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Responsibilities
- Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes
- Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria
Requirements
- Bachelor's degree or equivalent experience preferred
Skills
- Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consist
Benefits
- Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience
- Generating & maintaining account health dashboards
- Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and success plans
Company info
- Ability to engage in technical dialogue with customers and internal audiences
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This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.