Msxinternational

Dealer Operations Specialist

Dallas, TX, United States

Sponsorship not specified$30k-$40kDetected 7 days ago

ExcelCustomer SupportCommunicationProblem SolvingPublic SpeakingMicrosoft Office

About the role

At MSX you'll be working with dealerships to grow fixed operations profitability and increase customer retention, through exceptional experience.
An active listener with exception verbal and written communication skills. - Experience in delivering data-driven presentations to all levels of dealership management - Previous customer service experience.

Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals.
Have a Consumer Mindset: Evaluate the dealership's service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed.
Evaluate the dealership's service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.

Ability to establish rapport with others by initiating and leading conversations to make others feel comfortable.
Experience in delivering data-driven presentations to all levels of dealership management
Is creative in problem resolution and demonstrates the ability to think "out of the box", makes it a priority to solve the customer issues.
Ability to multi-task in a busy environment.
Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams)

Friendly and positive attitude with customers and co-workers.
Passion to make a difference and succeed.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
As a Dealership Operations Specialist, you'll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.
Make a Difference

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce.

This listing is sourced directly from Msxinternational's careers page and normalized into a canonical job model.