Bitdeer (NASDAQ: BTDR)
Sr SRE & Automation Engineer (Customer Facing)
San Jose, CA · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$7,075 more — $187,075 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $187,075 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Developers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · San Jose-Sunnyvale-Santa Clara, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Tenants run mission-critical training, fine-tuning, and inference workloads on our GPU infrastructure and trust us with their SLAs.
- You are the SRE who stands between raw infrastructure and the customer's experience - designing the observability, automation, and operational practices that make a 10,000-GPU cloud feel simple and dependable to the tenants who depend on it.
Responsibilities
- Customer-facing operational readiness: service documentation, tenant runbooks, capacity planning, and support tiering.
- Define and publish customer-facing SLAs/SLOs and drive error-budget-based prioritization between feature work and reliability.
- Partner with customer success / support to close the feedback loop between customer-reported issues and systemic improvements.
Requirements
- 5+ years in SRE / cloud operations, with at least 2 years operating GPU workloads at scale.
- Experience with topology-aware scheduling and GPU-specific resource management.
- Experience with bare-metal server provisioning and lifecycle automation (Ironic, MAAS, or custom).
- Proficiency in Terraform, Helm, and GitOps workflows (ArgoCD/Flux).
- Experience with Prometheus, Grafana, and alerting at scale.
Skills
- AI Cloud
- $180,000 - $260,000 / year
- San Jose, CA / Austin, TX - %LABEL_POSITION_TYPE_REMOTE_WITHIN%
- Sr SRE & Automation Engineer (Customer Facing)
- End-to-end reliability of the customer-facing GPU cloud service - availability, job completion, provisioning latency, and tenant experience.
- SLIs/SLOs/SLAs for the customer cloud service: cluster availability, job completion rates, provisioning latency, API availability.
- Customer-facing GPU cloud service SLAs published and met - availability, job completion, provisioning latency.
Compensation
- $180k-$260k
Benefits
- Build self-service observability that lets customers answer their own questions - status, quota, job health - reducing support load.
Company info
- Bitdeer also offers advanced cloud capabilities to customers with high demand for artificial intelligence.
- Headquartered in Singapore, Bitdeer has deployed data centers across multiple countries, including the United States, Norway, Bhutan, and Ethiopia.
This listing is sourced directly from Bitdeer (NASDAQ: BTDR)'s careers page and normalized into a canonical job model.